Support - SiteCat

SiteCat Support

Welcome to SiteCat Support! We’re here to help you get the most out of your website monitoring experience.

Quick Links

• Privacy Policy
• Terms of Service
• Getting Started Guide
• FAQ

Contact Us

Support Form: Support Form Response Time: Within 24-48 hours

Getting Started

1. Create an Account

1. Download SiteCat from the App Store
2. Tap “Sign in with Google”
3. Authorize the app to access your Google account

2. Add Your First Website

1. Tap the ”+” button in the Sites tab
2. Enter your website URL (e.g., https://example.com)
3. Give your site a name
4. Tap “Save”

3. Monitor Your Website

Quick Check

• Tap “Quick Check” to verify your website is accessible
• View response time and HTTP status

Full Scan

• Tap “Full Scan” to check for broken links
• Monitor progress in real-time
• View detailed results in the Results tab

Features

Website Monitoring

• Manual Checks: Tap to check website status anytime
• Response Time: See how fast your site responds
• Status Codes: HTTP status code detection (200, 404, 500, etc.)
• Uptime Statistics: Track your site’s availability

Link Checker

• Quick Check: Fast check of your homepage
• Full Scan: Comprehensive scan of all pages
• Broken Link Detection: Find 404 errors and invalid links
• Progress Tracking: Real-time scan progress
• Pause/Resume: Control long-running scans

Multi-Site Management

• Monitor multiple websites from one dashboard
• Individual settings per site
• Organized site list with status indicators

Cloud Sync

• Automatic data synchronization across devices
• Secure cloud storage with Firebase
• Access your data from any device

Frequently Asked Questions

General

Q: Is SiteCat free?
A: Yes, the current version is completely free with all features available.

Q: What platforms are supported?
A: SiteCat is available for iOS and Android devices.

Q: Do I need an account?
A: Yes, a Google account is required for data synchronization and cloud storage.

Monitoring

Q: How often should I check my website?
A: It depends on your needs. For critical sites, check daily. For less critical sites, weekly checks may suffice.

Q: What does “Quick Check” do?
A: Quick Check verifies that your website’s homepage is accessible and returns the correct status code.

Q: What does “Full Scan” do?
A: Full Scan crawls your entire website to find broken links, checking all internal pages and links.

Q: How long does a Full Scan take?
A: It depends on your website size. Small sites (10-20 pages) take a few seconds, while larger sites may take several minutes.

Q: Can I stop a scan in progress?
A: Yes, tap the “Pause” button during a scan. You can resume later or cancel it.

Data & Privacy

Q: Where is my data stored?
A: Your data is securely stored in Google Cloud Firestore.

Q: How long is monitoring history kept?
A: The free version stores up to 10 recent monitoring records per site. Older records are automatically removed when this limit is reached.

Q: Can I export my data?
A: Data export functionality is not currently available. We are considering adding this feature in a future version.

Q: How do I delete my account?
A: When you delete your account, the following data will be permanently deleted immediately:

• Firebase Authentication account
• Registered website information
• Link check results
• Monitoring history
• All other user data

This action cannot be undone.

Technical Issues

Q: The app shows my website is down, but it’s accessible in my browser.
A: This can happen if:

• Your website blocks automated requests
• There’s a temporary network issue
• Your website uses specific authentication

Try checking again in a few minutes. If the problem persists, contact support.

Q: Full Scan is stuck or very slow.
A: Large websites may take time to scan. You can:

• Pause and resume the scan
• Check your internet connection
• Try again during off-peak hours

Q: I’m not receiving notifications.
A: Automatic notifications are a planned feature for the premium version. Currently, you need to manually check your sites.

Q: The app crashes or freezes.
A: Try these steps:

1. Force close and restart the app
2. Check for app updates in the App Store
3. Restart your device
4. If the problem persists, contact support with details

Account & Billing

Q: Will there be a premium version?
A: We plan to introduce premium features in the future, including:

• Automatic monitoring
• Push notifications
• Advanced reporting
• Priority support

Q: How do I change my email address?
A: Your email is tied to your Google account. Update it in your Google account settings.

Q: I signed in with the wrong Google account.
A: Sign out from Profile → Sign Out, then sign in with the correct account.

Feature Requests

We love hearing from our users! If you have ideas for new features:

1. Email us at support@netplan.co.jp
2. Use the subject line: “Feature Request: [Your Idea]”
3. Describe the feature and how it would help you

Report a Bug

Found a bug? Help us fix it:

1. Email: support@netplan.co.jp
2. Subject: “Bug Report: [Brief Description]”
3. Include:
   • Device model and OS version
   • Steps to reproduce the issue
   • Screenshots (if applicable)
   • What you expected to happen

Troubleshooting

Cannot Sign In

1. Ensure you have a stable internet connection
2. Check that Google Sign-In is not blocked
3. Try signing out of your Google account in your device settings and signing back in
4. Reinstall the app if the problem persists

Sites Not Loading

1. Check your internet connection
2. Verify the website URL is correct
3. Ensure the website is actually accessible
4. Try removing and re-adding the site

Sync Issues

1. Check internet connection
2. Sign out and sign back in
3. Force close and restart the app
4. Check that you’re using the same Google account on all devices

Privacy & Security

We take your privacy seriously:

• We never sell your data
• We use industry-standard encryption
• We comply with GDPR and privacy regulations
• You can delete your data at any time

Read our full Privacy Policy for details.

Terms of Service

By using SiteCat, you agree to our Terms of Service.

About SiteCat

SiteCat is developed by NetPlan Inc., a company dedicated to creating useful tools for website management and monitoring.

Developer: NetPlan Inc.
Website: https://netplan.co.jp
Email: support@netplan.co.jp

Updates & Changelog

We regularly update SiteCat with new features and improvements. Check the App Store for the latest version.

Current Version: 1.0.0

Features:

• Website uptime monitoring
• Broken link detection
• Multi-site management
• Cloud synchronization
• Google Sign-In

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Last Updated: November 21, 2025

Thank you for using SiteCat! 🐱